Lease Your HVAC System — One Low Monthly Payment, Zero Surprises!
With the Premier Program, you lease a high-efficiency heating, cooling, or plumbing system with zero upfront costs, no repair or maintenance bills—just one low monthly payment and year-round peace of mind.
What is the Premier Program?
Imagine upgrading to a brand-new, high-efficiency system without the big upfront cost. With the Premier Program, your new equipment, seasonal tune-ups, replacement filters, and even surprise repairs are all wrapped into one simple monthly payment. Think of it as an all-in-one solution: you get modern, energy-saving equipment installed, plus the year-round care to keep it running at its best.
No more unexpected repairs – everything is handled by our team so you can relax in a home that’s always prepared for whatever the weather brings. And if life changes, you have flexible options at the end of the term. It’s a straightforward, hassle-free way to enjoy lasting comfort, season after season.
What is Covered?
Why Choose the Premier Program?
Simple Steps to Total Home Comfort
Step 1
Consultation & Assessment
Our local-based experts evaluate your home’s needs.
Step 2
Customized Installation
We install the perfect system to keep you comfortable.
Step 3
Ongoing Maintenance & Support
We handle all upkeep, so you never lift a finger.
Step 4
Worry-Free Living
Enjoy peace of mind knowing we’ve got you covered 24/7.
If the home comfort system breaks down, how fast will you service it?
As a Premier Program® member, you can expect priority service should the heating and cooling system ever need servicing. Please contact your New England Ductless and one of their qualified service technicians typically will be dispatched to your home within 24 hours or less.
What is the installation process and how long does it take?
The installation is performed by New England Ductless. Installations in most cases take about a day. New England Ductless will set up a time and day for the installation that is most convenient for you and fits with your schedule.
Are there additional costs, other than the Premier Program monthly payment?
With the Premier Program, all home comfort system maintenance, consumable parts (air filters and UV bulbs) and covered repairs are included per the terms of your Premier Program agreement.
Will someone show me how to work the home comfort system and the controls?
Yes. New England Ductless will answer all your questions concerning how the home comfort system works, walk you through how to properly operate the new controls and show you how to change the consumable parts as required.
What brands of home comfort equipment do I get with the Premier Program?
New England Ductless works with several quality, nationally recognized HVAC, plumbing, and electrical manufacturers. Based on your specific home comfort needs, New England Ductless will recommend the best options for you to consider.
What happens to my old home comfort system?
New England Ductless will safely remove and dispose of your old home comfort system in an environmentally friendly manner.
How do I schedule maintenance of the home comfort system?
New England Ductless will contact you to schedule the annual home comfort system maintenance. However, if you must reschedule that appointment, contact New England Ductless to do so, at your earliest convenience.
What if I sell my house?
If you sell your home, you have a couple options with the Premier Program
Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments.
Option 2: Contact Service 1st Financial to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.
How long does this Premier Program service last? What happens when it ends?
The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1)upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.
Who do I contact with questions about the home comfort system?
For questions concerning the home comfort system, contact New England Ductless. Contact information is included in your Premier Program agreement.
Who do I contact with questions about my bill or making a payment?
For billing questions, please contact Comfort Connect™, and one of our dedicated customer service team members will answer any of your questions. You can contact us via email at inquiries@comfortconnect.com or call us toll-free at (888) 342-7005.
Who do I contact if I want to transfer the Premier Program service?
If you wish to transfer your Premier Program agreement, please contact Comfort Connect™, and one of our dedicated customer service team members will review your options with you. You can contact us via email at inquiries@comfortconnect.com or call us toll-free at (888) 342-7005.
Upgrade Your Comfort Today
Ready to enjoy a home that is always comfortable, efficient and worry-free?