Boston homeowners want the best for their homes. When it comes to your heating and cooling needs, you might have been considering a switch to a ductless HVAC system. Despite being widely used in Europe and Asia, these mini-split units are just starting to gain traction in the United States. From improved energy efficiency to better air quality, there are a number of advantages that come with these systems. If you’re ready to make the switch or just want some more answers, we’ll take a look at some reliable ways you can determine whether a ductless HVAC specialist is reliable or not.

Positive Testimonials

As a consumer, you’re used to checking reviews before spending money at restaurants, stores, and online. Why should it be any different for home services? Customer testimonials are a reliable source of information about what you can expect from an HVAC specialist. While it’s difficult to maintain a perfect 5-star review, you’ll want to find businesses as close to this level as possible. Google, Yelp, and Angie’s List are three reliable and popular platforms for customers to leave reviews. A quick browse through the testimonials should give you an accurate idea of the average clientele experience.

Marketplace Trust

Any well-established ductless specialist should have a positive reputation in the marketplace among third-party reviewers, not just from previous clients. One of the most reliable sources to use when determining a business’s legitimacy is the Better Business Bureau (BBB). This non-profit effectively acts as a neutral go-between for customers and businesses in an effort to solve disputes and issues amicably. Ductless HVAC contractors registered with the BBB are operating under an extra level of transparency as they’re showing a willingness to be under scrutiny. Professionals shying away from these popular third-party review systems might have something to hide.


As mentioned before, ductless mini-splits are just starting to increase in popularity stateside. Naturally, there’s a greater number of businesses specializing in more traditional, centralized HVAC systems. When venturing into the ductless variety, it’s advisable to find a provider with expertise specific to the area. This hyper-specialization ensures all of their tools, technicians, and other resources are optimized to work on ductless mini-splits, resulting in more efficient and personalized services.

Project Images

Fantastic reviews are an excellent indication of a specialist’s capabilities. Still, these testimonials are missing a visual component. Even if you’re guaranteed unrivaled service, you’re still going to wonder what the final product will look like. Fortunately, there are some professionals that post pictures of previous projects to give potential customers a better idea of what to expect. This gesture builds trust as it ensures specialists are willing to stand behind their work. You’d rightfully be wary of professionals who refuse to show images of their past work.

Maintenance Services

In order to keep your ductless HVAC system running optimally, you’ll need to have it serviced regularly. Generally speaking, once a year is the minimum amount of time you should wait between servicing. Finding a provider that offers both installation and maintenance services is a great way to simplify caring for your system. Not only will you save time from having to find another reputable service provider, but the professionals who installed your unit will also have a deeper knowledge of the system.

Industry-Leading Equipment

A ductless specialist can’t outperform the equipment they’re using. Even the most talented installers and service providers won’t be able to save Boston homeowners from poor equipment. A reputable and worthwhile specialist will use the very best mini-split units in the industry to ensure customers are getting the most out of their investment. Currently, brands like Mitsubishi and LG are regarded as the preeminent names in the market. Finding a ductless HVAC specialist that uses these models means you’re getting the best equipment available.

Competitive Financing

It’s no secret that major home renovations can end up costing more than Boston homeowners are wanting to spend right away. That’s why some ductless HVAC specialists go out of their way to offer competitive financing options. For example, New England Ductless has partnered with Synchrony Financial to give clients have easy access to advantageous credit lines, unbeatable interest rates, and generous payment terms. The application is easy to fill out and takes just a few days to complete.

Need your ductless mini-split serviced or looking to replace your old centralized unit? The professionals at New England Ductless have the expertise and tools to assist with all of your ductless HVAC needs. Feel free to contact us to book an appointment.

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